Terms & Conditions

Introduction

This Membership Agreement is made between you (the “Member” or “You”) and TML Gyms Ltd, a company registered in England and Wales (Company No. 16973372),

whose registered oƯice is:

Mercury House, Lea Road, Waltham Abbey, EN9 1AT By completing the joining process via our website (www.themusclelab.co.uk) or in person at the gym, you agree to be bound by the terms and conditions set out in this Membership Agreement. You should only join if you have read, understood, and accepted these terms.

Definitions

Free Freeze / Freeze at No Cost Members may freeze their membership for a minimum of one (1) month and a maximum of six (6) months free of charge. A minimum of two (2) weeks’ notice prior to the billing date is required. Freezes apply to full calendar months only.

Gym Membership Rules

The rules governing conduct in the gym, displayed at the gym entrance and updated periodically.

Joining Fee

The one-oƯ fee payable upon joining, as displayed during the joining process.

Monthly Membership Amount

The monthly fee payable by Direct Debit or recurring card payment.

Fixed Membership Amount

The upfront payment required for a fixed-term membership.

Fixed Membership

A membership purchased for a fixed period (e.g., 1 day, 1, 3, 6, 9, or 12 months) paid in advance. The end date is recorded on our membership database.

Personal Training Sessions / Additional Services

Services provided by independent, self-employed trainers. These are not part of this Agreement and are subject to separate contracts between you and the trainer.

Starting Your Membership

1. Membership may be purchased online at www.themusclelab.co.uk or at the gym.
2. This Agreement begins once you accept the terms and complete payment.
3. Your Membership starts immediately unless otherwise stated.
4. You agree to comply with Gym Membership Rules and use equipment correctly. StaƯ assistance should be sought where necessary. We are not liable for injuries resulting from incorrect use of equipment.
5. You confirm you are at least 16 years old. Proof of age may be required. Membership may be terminated if proof cannot be provided.
6. You are responsible for any damage caused by negligent use of facilities.
7. You must inform us promptly of any changes to your personal details.

Member Health Declaration

You confirm that:

• All information provided is accurate.
• You understand that gym staƯ are not medically trained.
• You are in good health and capable of participating in exercise.
• You will inform us immediately of any change in your health condition.

Our Commitment to You

We will:

• Maintain a safe exercise environment.
• Ensure staƯ are appropriately qualified.
• Keep health information confidential.
• Intervene where we reasonably believe you are exercising beyond safe limits.

You remain responsible for your own health and wellbeing.

Using the Gym

1. You may access facilities covered by your Membership until termination or suspension.
2. We will make reasonable eƯorts to provide access to facilities and equipment.
3. We may monitor usage to prevent abuse of facilities.
4. We may close facilities temporarily for maintenance, repairs, refurbishment, cleaning, or reasons beyond our control (including at least five (5) days per year where necessary). No refunds will be given for temporary closures.
5. We may amend facilities, services, or opening hours with reasonable notice (normally at least one (1) week).

Changing Your Membership

1. Membership types may be changed; fees may apply.
2. Changing from a discounted membership removes eligibility for that discount.
3. If you terminate a discounted membership and later rejoin, you will pay the standard rate.

Freezing Your Membership

1. Freeze requests must be submitted at least two (2) weeks before your billing date via email to info@themusclelab.co.uk.
2. Freezes take eƯect from the 1st of the following month.
3. Minimum freeze: one (1) month. Maximum freeze: six (6) months within a 12-month period.
4. No gym access is permitted during the freeze period.
5. Discounted rates (where applicable) will resume after the freeze ends.

Managing Your Data

1. We will send essential membership-related communications which you cannot opt out of.
2. Promotional communications may be opted out of at any time.
3. 24-hour CCTV operates for safety and crime prevention purposes.
4. Personal data is securely stored in accordance with UK data protection legislation.
5. Queries may be sent to info@themusclelab.co.uk.

Payment

1. Monthly Membership payments are due on the agreed billing date via Direct Debit or recurring card payment.
2. We may change membership fees by providing at least three (3) weeks’ notice via email. You may cancel within that notice period before the change takes eƯect.
3. No refunds are provided for temporary interruptions to service, whether foreseen or unforeseen.
4. Returned or failed payments will incur an Administration Fee of £20.
5. You remain responsible for payment until your membership is properly cancelled in accordance with these Terms.

Ending Your Membership

1. You may cancel your membership by giving at least one (1) month’s notice before the 22nd of the month.
2. Fixed-term memberships cannot be cancelled before the agreed end date unless otherwise agreed in writing.
3. Cancellation must be submitted via email to info@themusclelab.co.uk.
4. You must retain confirmation of cancellation in case of dispute.
5. We may terminate your membership immediately if you breach Gym Membership Rules. No refund will be given in such cases.

Additional Services

1. Personal Training Sessions and other additional services are not provided by TML Gyms Ltd and are subject to separate agreements with the independent provider.
2. We accept no liability for losses, injury, or damages arising from additional services except where liability cannot legally be excluded.

Other Clauses

1. Membership is personal to you and non-transferable.
2. If any provision of this Agreement is found unenforceable, the remaining provisions shall remain valid.
3. We are not responsible for personal belongings brought into the gym.
4. We may make reasonable amendments to these Terms & Conditions and Gym Membership Rules at any time. It is your responsibility to check the website regularly.
5. This Agreement is governed by the laws of England and Wales.
6. You are advised to retain a copy of this Agreement for your records.